Data Deletion Policy

This policy explains how to request deletion of personal information held by Smackz LLC across our business website, restaurant websites and apps powered by SMACKZ, platform accounts, ordering, loyalty, communications, and connected integrations. It applies to website visitors, restaurant guests, restaurant owners and operators, and staff. You do not need to sign in to SMACKZ to submit a request.

1. Send a Deletion Request

Email [email protected] with the subject SMACKZ data deletion request. Where possible, send the request from the email address associated with your account and include:

• Your name and the email address or phone number used with SMACKZ.
• The restaurant or business name associated with the information, if applicable.
• The information you want deleted, such as contact or waitlist details, account or profile information, restaurant guest information, order or loyalty information, communication preferences, or data associated with a connected integration.
• For a connected integration, the provider and account or business name, and its identifier if known, so we can find the correct connection.

Do not send passwords, access tokens, full payment card details, or copies of identity documents with your initial request.

2. Verification and Processing

We review the request and may ask for limited information to verify your identity and your authority over the account or business data. We then determine what information is within the request and what must be retained. For information a restaurant controls, we may need to coordinate with that restaurant; you can also contact it directly.

We handle verified requests within the time required by applicable law and explain any permitted extension or information we cannot delete. We will respond by email about the outcome. Reply to the same email conversation to ask about progress. Deleting information needed to operate an account or integration may prevent you from continuing to use that feature.

3. Connected Integrations and Third-Party Services

If your request concerns a connected service, identify that service in your email. You can revoke its authorization through the provider’s account settings where available. Disconnection does not by itself delete previously stored information. You can request deletion of integration-related personal information without closing your entire SMACKZ account.

If a service provider holds information on our behalf, we coordinate the applicable deletion request with that provider and explain any limitations in our response. Deletion from SMACKZ does not automatically delete information held independently by a restaurant, payment provider, delivery provider, social network, or other third party; you may also need to contact that organization under its own privacy policy.

Facebook and Instagram Connections

If you connected Facebook or Instagram, include the relevant Facebook Page or Instagram account name in your deletion request. To revoke future access, open the settings of the Facebook account used to authorize SMACKZ and look for Business Integrations or Apps and Websites. Select the SMACKZ integration and remove it. For an Instagram connection, review the connected apps and website permissions in the settings for the account used to authorize it. Meta’s menu names can change.

Removing the integration revokes its authorization; it does not by itself delete information already held by SMACKZ. Send the request described above to ask us to delete Meta-derived account identifiers, profile information, connection credentials, and associated content or activity records we hold, subject to applicable retention requirements. You can request this without closing your entire SMACKZ account.

Deleting data from SMACKZ does not delete your Facebook or Instagram account or automatically remove posts already published there. Manage those records directly with Meta.

4. Deactivation, Retained Records, and Backups

Account deactivation disables access and is different from deletion of personal information. Unsubscribing from messages or disconnecting an integration is also separate from a deletion request.

Some information may need to be retained to meet legal or accounting obligations, complete or document transactions and refunds, resolve disputes, prevent fraud, or preserve communication opt-out records. We will explain any applicable retention reason in our response. Information retained for these purposes is limited to those purposes.

Backup copies may remain until the applicable backup retention cycle expires; deletion from active systems does not necessarily remove every backup copy immediately. We do not promise an immediate purge of all systems. Our response will explain any relevant limitations for your request.

5. Contact

For deletion requests, follow-up questions, or privacy concerns: